If your order doesn't meet your expectations, this page explains how to request a return, refund, exchange, or cancellation. Please review the details below before contacting our support team.
Key Information
Return Period:
30 days from the delivery date
Restocking Fee:
None
Refund Processing Time:
Within 7 days after approval
Return Shipping Costs:
Paid by the customer
Exchanges:
Accepted under the conditions listed below
Terms:
This policy is subject to our Terms of Service.
Order Cancellations
If you wish to cancel your order, please email us as soon as possible at support@freyabelle.com.
We will do our best to process your request before your order is shipped. However, once the order has been shipped, cancellations can no longer be accepted.
Refunds
After we receive and inspect the returned item, we will notify you by email regarding the approval status.
If approved:
- Refunds are processed to your original payment method
- The process takes up to 7 days after approval
- No restocking fees are applied
Refund timing may vary depending on your payment provider or financial institution.
Exchanges
If you would like to exchange an item, contact us at support@freyabelle.com with your order number and details of your request.
Our team will provide clear, step-by-step guidance to help you complete your exchange.
Exchange requirements:
- Items must be unused and unwashed
- Items must be returned in their original packaging
- All tags and accessories must be intact
Once your request is received and approved, we will assist in arranging your exchange.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@freyabelle.com and include:
- Your order number
- A clear description of the issue
- Photos of the item and packaging
After verification, we will arrange either:
- A replacement item, shipped at no cost to you, or
- A full refund to your original payment method.
Our team aims to resolve such cases as quickly as possible to ensure your satisfaction.
Returns Requirements
You can return items within 30 days from the date of delivery.
To be accepted, items must meet the following criteria:
- Unused and unwashed
- In their original packaging
- All tags and accessories must be intact
Returns requested after the 30-day period cannot be accepted.
How to Return an Item
To make a return, please follow the steps below:
Contact Us
Email support@freyabelle.com with your order number and the reason for the return. Returns without prior approval will not be processed.
Follow Our Instructions
Once your return is approved, you'll receive the return address and shipping instructions from our support team.
Package Carefully
Ensure the item is securely packaged to prevent any damage during transit.
Note: The cost of return shipping is the responsibility of the customer.
Contact us using the options below if you have any questions or need support.
Customer Service
Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST
- Email: support@freyabelle.com
- Phone Number: +31626248864
- Contact Form: Available online on our Contact Us page.
Business Information
Freyabelle is owned and operated by NelisEcom, a company registered in the Netherlands.
- Registration Number: 97536113
- VAT Number: NL005276124B46
- Address: Elisabeth Wolffstraat 14, 8914 AM, Leeuwarden, Netherlands