Got a question? We’ve gathered the answers you’re most likely to need.
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@freyabelle.com and include:
- Your order number
- A clear description of the issue
- Photos of the item and packaging
You can find the full list of accepted payment options on our Payment Methods page.
No, all orders are delivered free of charge within Australia. More details can be found in our Shipping Policy.
If you wish to cancel your order, please email us as soon as possible at support@freyabelle.com.
We will do our best to process your request before your order is shipped. However, once the order has been shipped, cancellations can no longer be accepted.
Please visit our "Track Your Order" page and enter your tracking details, which were sent to you by email once your order ships.
Still need help after checking the FAQ? No problem! You can reach us directly by email: support@freyabelle.com, phone: +31626248864, or you can use our online Contact Form.