Privacy Policy

1. Who We Are and How to Contact Us
This website (“Site”) is owned and operated by NelisEcom under the registration number: 97536113, and the VAT number: NL005276124B46, registered in the Netherlands. We are responsible for handling personal information collected through this Site.

If you have any questions about how your data is handled, you can contact us:

  • Email: support@freyabelle.com
  • Phone Number: +31626248864
  • Address: Elisabeth Wolffstraat 14, 8914 AM, Leeuwarden, Netherlands
  • Our customer service hours are Monday to Friday: 9:00 AM - 5:00 PM AEST.

2. What Information We Collect
We collect personal information when you use our store, including:

  • Contact details: name, email address, phone number, and delivery address
  • Order information: items purchased, payment method, billing address
  • Device and usage data: IP address, browser type, time zone, and browsing activity on our store
  • Communication data: emails, messages, or other interactions with our team

We collect this information when you:

  • Place an order or create an account
  • Subscribe to our newsletter
  • Contact our customer service team
  • Browse our store or engage with our online services

3. Why We Collect Personal Information
We use your information for the following purposes:

  • Order fulfilment: to process, ship, and deliver your purchases
  • Customer support: to respond to questions, handle returns or refunds
  • Communication: to send updates, invoices, or service-related notifications
  • Marketing: to send promotional offers if you have provided consent
  • Website improvement: to analyse traffic and enhance user experience

We process your data under the following lawful bases:

  • To perform our contract with you (e.g., fulfilling an order)
  • To comply with legal and regulatory obligations
  • To pursue our legitimate business interests (e.g., preventing fraud, improving services)
  • Based on your consent (for marketing communications)

4. Shopify Platform and Payment Processing
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services.

  • Your data is stored through Shopify’s secure servers, databases, and applications, protected by firewalls.
  • When you make a payment, Shopify encrypts your payment details according to Payment Card Industry Data Security Standard (PCI-DSS) requirements.
  • Your purchase and payment data are retained only as long as needed to complete the transaction.

For more information, please refer to:

5. Sharing and Disclosure of Personal Information
We only share your information with trusted third parties when necessary to operate our business. This may include:

  • Payment processors
  • Shipping and logistics providers 
  • Marketing and analytics services 
  • Professional advisors or service providers

Some third-party providers may be located outside Australia, including in countries such as Canada and the United States. When transferring your data overseas, we ensure appropriate safeguards are in place in accordance with Australian privacy laws.

6. Cookies and Analytics
We use cookies and similar technologies to:

  • Enable essential site functionality (e.g., shopping cart operation)
  • Analyse visitor traffic and behaviour to improve the store experience
  • Deliver personalised content and marketing

You can manage or disable cookies in your browser settings. Note that some parts of the website may not function properly if cookies are disabled.
For more details, review Shopify’s Cookie Policy.

7. Data Security
We take reasonable technical and organisational measures to protect your data against:

  • Unauthorised access or disclosure
  • Misuse, loss, or alteration
    All transactions are encrypted via Secure Socket Layer (SSL) technology, and sensitive payment information is handled in accordance with PCI-DSS standards.

8. Data Retention
We retain your personal information for as long as necessary to:

  • Complete orders and provide customer service
  • Meet our legal and accounting obligations
    When no longer required, personal information is securely deleted or anonymised.

9. Your Rights Under Australian Law
Under the Privacy Act 1988 and Australian Privacy Principles (APPs), you have the right to:

  • Access personal information we hold about you
  • Request corrections to inaccurate or incomplete data
  • Opt-out of marketing communications at any time
  • Make a complaint about how your personal information is handled

To exercise your rights or raise a concern, please contact us at support@freyabelle.com. We will acknowledge your request and respond within a reasonable timeframe.

10. Links to External Websites
Our Site may contain links to third-party websites. Once you leave our website or are redirected to another domain, this Privacy Policy no longer applies. We encourage you to review the privacy statements of any third-party sites you visit.

11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Updates will be posted on this page. Continued use of our website after such updates constitutes acceptance of the revised policy.